Return and Refund Policy

Return Policy

We offer a 30-day return, refund, and exchange policy to address concerns such as:

• Incorrect product color.
• Defective items.
• Receiving the wrong parcel.

If you encounter any of these issues or have other valid concerns, please contact our customer service department for assistance.

Eligibility for Returns

• Any concerns regarding size, color, or design make you eligible for a return.
• Size issues are common, as measurements vary for each body type. To avoid such problems:
  1. Carefully check the size chart and measurements before placing an order.
  2. Opt for customization if you need specific adjustments to your jacket.

Note:

• Returns are not accepted if you select the wrong size during ordering. However, you can exchange the item by paying the shipping cost for the replacement.

Terms and Conditions for Returns

• Returns must be requested within 30 days of receiving the item.
• The item must be in its original condition, with tags intact.
• Items that are washed, altered, damaged, or have stains are ineligible for returns.
• Customized items are not eligible for returns.
• Customers are responsible for the return shipping costs.
• Use a courier service that provides a tracking ID and share it with our customer service team.

Send the return to the warehouse address provided, at your expense.

Exchange Policy

If you encounter issues like incorrect size, color, or receiving a different product, you may request an exchange by emailing jacketworldwide@gmail.com.

Process for Exchanges

1. Submit a clear and valid reason for the exchange in your email.
2. Once approved, send the product back to us using a trackable courier service. Share the tracking ID with our customer care team.
3. Upon receiving and inspecting the returned item, we will process the exchange within 15 working days.

Terms and Conditions for Exchanges

• Items must be returned in their original condition.
• Custom-made products cannot be exchanged.
• Customers bear the cost of return shipping.
• Exchanges are free, except for applicable customs charges.

Return and Exchange Procedure

1. Email jacketworldwide@gmail.com with pictures of the item and a clear explanation of the issue.
2. Our customer service team will respond within 24 hours and provide a return address.
3. Use a trackable courier service to send the item back to the specified warehouse. Share the tracking ID with us.
4. Upon receipt, we will inspect the product. If it meets our conditions, we will proceed with the exchange or refund.

Refund Policy

If you face issues such as size discrepancies, incorrect colors, defective products, or parcels that are not as described, you may be eligible for a refund.

Refund Terms and Conditions

• Refunds are processed using the original payment method.
• Refund processing takes 3 business days, and the amount will be credited to your account within 5-14 business days. Some banks may take longer.

Order Cancellation Policy

• Full refunds are available for cancellations made within 24 hours of purchase.
• A 30% deduction applies to cancellations made after 24 hours.
• If only three days remain before shipment, a 50% deduction applies to cancellations.
• Orders cannot be canceled once dispatched.

Restocking Fee

For returns, customers are responsible for return shipping costs and a 10% restocking fee.

For any further assistance, contact our customer care team at jacketworldwide@gmail.com. We respond within 24 hours to ensure a seamless resolution.