Shipping Policy

Shipping and Delivery Policy

At Jacket Worldwide, we strive to deliver your orders efficiently and securely. Below is a detailed breakdown of our shipping and delivery process to ensure clarity and transparency for our valued customers.

Global Free Shipping

We proudly offer free shipping to customers worldwide.

Estimated Delivery Times

Delivery times depend on the type of product and its customization requirements:

• Standard Delivery: 10–12 business days.
• Expedited Delivery: 6–8 business days (available for an additional $30 fee).
• Custom Orders: 12–15 business days.

Important Notes:

• Orders placed after 1 PM are processed the next business day.
• Business days are Monday through Friday.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number. It is the customer’s responsibility to monitor the shipment and communicate directly with the courier company for:

• Addressing delivery delays.
• Resolving issues such as failed delivery attempts or parcels put on hold.

If the courier company makes multiple failed delivery attempts, the parcel may be destroyed, and Jacket Hub cannot be held responsible in such cases.

Courier Services

To ensure the safe and timely delivery of your orders, we use trusted courier services, including:

• DHL
• FedEx
• USPS

Damaged or Incorrect Parcels

If you receive a damaged, defective, or incorrect item:

• Contact our customer care department within 30 days of receiving the parcel.
• Do not remove tags or use the item, as this will disqualify you from return, exchange, or refund eligibility.

For further assistance, refer to our Return, Refund, and Exchange Policy page.

Import Duties and Taxes

• US Customers: No customs charges apply.
• International Customers: Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning customers are responsible for paying local customs charges and import duties.

Key Points:

• Custom charges vary by country, and some countries are duty-free.
• Most parcels are labeled as gifts to reduce customs charges, but customers should review their local customs policies.
• Product prices do not include taxes, customs, or duties.

Guidelines for Smooth Delivery

To avoid any delivery inconveniences, please follow these guidelines:

1. Double-check your details: Ensure your name, address, email, and contact information are accurate before placing an order.
2. Signature confirmation: For security, you may be required to provide a signature upon delivery.
3. Restricted delivery addresses: We do not ship to APO, FPO, or PO box addresses.
4. Split shipments: If your order includes a customized item, non-customized items may be delivered first, with the customized product following later.
5. Address changes: Once an order is dispatched, we cannot reschedule delivery to a new address. Contact the courier company directly for such adjustments.

Potential Causes for Delayed Shipments

While we aim to deliver orders within the specified time frame, delays can occur due to:

• Natural disasters or public holidays.
• Incorrect shipping or contact information provided during checkout.
• Quality control rejections, requiring items to be remade or fixed.
• Operational delays by the courier service.
• Custom clearance or holds at the destination.
• Amendments made to orders after they’ve been placed.
• Unforeseen global events, such as pandemics (e.g., COVID-19).

Customer Support

For any questions regarding shipping, delivery, or related charges, feel free to contact our customer care team. We are here to assist you in ensuring your shopping experience is smooth and enjoyable.